Privacy Policy Page

? Lazadog Privacy Policy

Effective Date: [October 13, 2022]
Last Updated: [October 13, 2022]

Lazadog.com (“Lazadog”, “we”, “our”, or “us”) values your trust and is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, mobile app, or interact with our services.

By using Lazadog.com, you agree to the practices described below.

1. Who We Are

Lazadog.com is ASEAN’s leading pet lifestyle platform, connecting pet owners with trusted sellers, service providers, and destinations.
We operate a dropshipping and marketplace model, facilitating secure transactions between buyers and verified third-party sellers across Southeast Asia.

2. Information We Collect

We collect information to process orders, improve your shopping experience, and maintain platform safety.

(a) Information You Provide Directly

• Full name, contact number, and shipping address

• Email address and account login details

• Payment and billing information (handled securely by third-party processors)

• Pet preferences, reviews, and survey responses

• Communications with Lazadog Support or Sellers

(b) Information Collected Automatically

When you use our site or app, we automatically collect:

• Device type, browser, and operating system

• IP address and approximate location

• Browsing actions, pages visited, and click behavior

• Cookies and analytics identifiers

(c) Information from Third Parties

We may receive data from:

• Payment gateways and logistics partners (to complete your orders)

• Social media accounts if you log in using Facebook, Google, or other integrations

• Seller partners to update order status or handle returns

3. How We Use Your Information

We use your information for the following purposes:

We will never sell your personal data to third parties.

4. Cookies & Tracking Technologies

Lazadog uses cookies, pixels, and analytics tools (like Google Analytics, Meta Pixel, and TikTok Pixel) to:

• Enhance user experience

• Measure marketing performance

• Remember preferences (language, cart, login)

You can disable cookies through your browser settings, but some site features may not function properly as a result.

5. Data Sharing & Disclosure

We only share personal data when necessary and under secure conditions:

All partners are contractually obligated to protect your data and use it only for legitimate business purposes.

6. International Data Transfers

Because Lazadog operates across Southeast Asia, your data may be transferred to or stored in countries with different data protection standards.
We ensure equivalent protection through data transfer agreements and security safeguards in line with PDPA and GDPR principles.

7. Data Retention

We keep your data only as long as necessary for:

• Order processing and after-sales support

• Accounting and tax purposes

• Compliance with legal obligations

After this period, your data will be securely deleted or anonymized.

8. Your Rights

Depending on your country of residence, you have the right to:

• Access your personal data

• Correct inaccuracies in your data

• Withdraw consent to marketing or processing activities

• Request deletion of your account and personal information

• Data portability (receive a copy of your information in digital form)

To exercise your rights, contact us at privacy@lazadog.com.
We may need to verify your identity before processing such requests.

9. Marketing Communications

We may send you newsletters or promotional offers related to pet products, events, or services.
You can opt out at any time by:

• Clicking “unsubscribe” in emails, or

• Adjusting notification settings in your account dashboard.

10. Data Security

We use a combination of technical, organizational, and physical measures to safeguard your data, including:

• SSL encryption for data transmission

• Secure payment gateways (PCI-DSS compliant)

• Regular system monitoring and access control

• Limited employee access to personal information

However, no online system is completely immune to risks.
You are responsible for keeping your account credentials secure.

11. Children’s Privacy

Lazadog.com is intended for users aged 18 and above.
We do not knowingly collect or process personal data from minors.
If we discover such data, it will be promptly deleted.

12. Third-Party Links

Our Platform may contain links to other websites or apps (e.g., brand partners, pet services).
Lazadog is not responsible for their privacy practices.
We encourage you to review their privacy policies before sharing personal information.

13. Updates to This Policy

Lazadog may revise this Privacy Policy from time to time to reflect changes in laws or business practices.
We will notify users through the website, app, or email when significant updates occur.
The latest version will always be available at https://www.lazadog.com/privacy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Lazadog Data Protection Officer (DPO)
? privacy@lazadog.com
? https://www.lazadog.com/privacy
? Office Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

? Our Commitment

At Lazadog, your trust is our priority.
We’re pet lovers ourselves — and we believe your personal data deserves the same care and respect as your furry friends. ❤️